1. Package Renewal

All packages are automatically renewed on their renewal date after the initial term. The next renewal dates are included in every invoice. All package renewals will be invoiced 14 days prior to their renewal date unless other arrangements have been made or a cancellation request has been received. Cancellation requests must be received up to five days prior to the next package renewal date in order to not be automatically billed for the next renewal period. Domain renewals are processed at least 30 days before the domain expiration date. Requests to cancel a domain registration must be submitted 30 days before the domain expiration date. Once an invoice is generated and paid, a domain renewal cannot be cancelled or refund issued.

New packages added to an existing account will not be activated until all invoices on the billing account are paid even if the invoices are not yet due. New packages that are ordered but unpaid for 14 days will be removed from our billing system.

2. Payment

All charges are shown in US dollars. Payments must be made in US dollars and drawn from a US financial institution. Exchange rates vary and are determined by the issuing financial institution. We accept payment via Visa, MasterCard, Discover, American Express, PayPal, check or money order. When choosing a credit card as the primary method of payment, the customer gives consent to Extensible Hosting to charge the indicated card on the due date of any invoices on the account. It is the customer’s responsibility to keep all credit card and contact information current.

Invoices are due on the package renewal date. Accounts that have any invoices that are more than 14 days overdue will be suspended unless prior arrangements have been made. Accounts that have invoices over two months overdue will be subject to termination. All data in these accounts will be removed from our servers and will be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled. Accounts will be allowed to expire if invoices aren’t paid for the domain renewals.

In the event that the customer fails to pay for services given, Extensible Hosting may assign unpaid late balances to a collection agency for appropriate action. The customer agrees to reimburse Extensible Hosting for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses if legal action is necessary to collect payment on balances due. Returned checks will incur a $25.00 fee per instance.

3. Upgrades and Downgrades

Upgrades become effective only after payment for the package price difference is paid. In the event of a downgrade, the amount of the package price already paid over the new package price for that cycle will be placed on the billing account as a service credit. Refunds will not be issued.

4. Cancellation

If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue, Please request an escalation if this is due to an unsatisfactory answer to a previous issue. All cancellation requests must be sent through the our help desk form at http://services.extensiblehosting.com/submitticket.php. Refunds are not offered for partial months of service. Accounts that are terminated due to Terms of Service violations are not eligible for any refunds.

5. Refunds

Refunds are issued for hosting when a request to cancel a hosting package is submitted via our cancellation form within 45 days of account signup. Domain registrations, dedicated server setup fees and SSL certificates are not refundable. Refunds requested for remaining months on canceled prepaid packages must be submitted within 120 days of payment. Customers who desire a refund on a prepaid account will be re-billed at the regular price as opposed to the discount. Only the difference between the prepaid amount and the re-billed regular price will be refunded.

6. Billing Errors

If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department at http://services.extensiblehosting.com/submitticket.php. We will honor invoice errors as long as we are notified of them within 90 days. If more than 90 days have elapsed we may decline the refund request. If a refund is in order it will go onto your account as a service credit to be used on a future invoice.

7. Chargebacks/Payment Reversals

If at any time you have questions or concerns regarding a charge from Extensible Hosting, please submit a ticket at http://services.extensiblehosting.com/submitticket.php Any received chargebacks will incur a $50.00 investigation fee on the associated billing account. Extensible Hosting may reject the future use of credit cards from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or credit card or PayPal payment reversal, the account related to the payment may be suspended.